Support

General questions

If you already have a Techivaiton account, you can log in to your Techivation account to access your plugins' download files, including installers, presets, manuals, etc. If you do not have an account yet, you can create an account to download our free plug-ins or purchasing our premium ones.

Our plug-ins are compatible with both Mac and PC/Windows systems. It comes in VST, VST3, AU, and AAX formats. You can use them with any major DAW software on the market.

 

More info: 

 

Windows 7 and up as 32 / 64-bit VST and VST3, and 64-bit AAX (PT11 and up).

Mac OS X 10.11 (OS X El Capitan) – macOS 11.6 (Big Sur) as 64bit VST, VST3, and AU, and 64-bit AAX, Intel, and Native M1

Of course. The Techivation plug-ins are all Apple Silicon Native

Feel free to write us anytime with questions, feedback, product ideas - or just to say hi: [email protected]
or use the contact form below. 
Also you can chat with us on WhatsApp using the "Chat" button at the top of this web page.

Installation

Open the installer, and it will place your plugins in the following folders:

macOS

AU: /Library/Audio/Plug-ins/Components/
VST: /Library/Audio/Plug-ins/VST/
VST3: /Library/Audio/Plug-ins/VST3/
AAX: /Library/Application Support/Avid/Audio/Plug-Ins/

Other data: ~/Library/Application Support/Techivation

Windows

VST: Custom path from installer
VST3: \Program Files\Common Files\VST3\
or \Program files(x86)\Common Files\VST3
AAX: \Program Files\Common Files\Avid\Audio\Plug-Ins\

Other data: C:\ProgramData\Techivation

"Note: this folder is hidden so you need to change your settings to see the hidden files first."

Download Installation/Activation Guide

To uninstall the plug-in from your system, remove the following files:

 

macOS

AU: /Library/Audio/Plug-ins/Components/
VST: /Library/Audio/Plug-ins/VST/
VST3: /Library/Audio/Plug-ins/VST3/
AAX: /Library/Application Support/Avid/Audio/Plug-Ins/

Other data: ~/Library/Application Support/Techivation

 

Windows

VST: Custom path from installer
VST3: \Program Files\Common Files\VST3\
or \Program files(x86)\Common Files\VST3
AAX: \Program Files\Common Files\Avid\Audio\Plug-Ins\

Other data: C:\ProgramData\Techivation

"Note: this folder is hidden so you need to change your settings to see the hidden files first."

Yes! As soon as you install T-De-Esser Plus, you already have the Pro features installed but deactivated, unless you purchase a Pro upgrade license (or activate a free trial) and sign in to the plug-in.

Sometimes some default unzipper apps might not work well with unzipping our installer files. If that happens to you, we recommend you try a different unzipper app to do it. If you are using Windows, make sure to extract all content of the zip file before opening the installer file.

Plug-in Activation

You can activate our premium plug-ins by purchasing a license from us. You can select the product you'd want to purchase from our header menu, add to cart, and proceed to purchase. After your purchase is successfully done, you will have access to the installer files by logging in to your Techivation account. When you install the plug-in, as soon as you sign in to your Techivation account using your email and password from the top-right menu in the plug-in, the premium plug-in gets activated for you.

 

After you purchase a premium license, your Techivation account will allow you to use the plug-in with no expiry limits. You just need to sign in to the plug-in using your Techivation account's credentials to activate it. You can use your premium plug-ins while being offline, however, in order to activate it for the first time, you need to be online to sign in.

Of course. However, the first time you want to activate a plug-in on your computer system requires you to have an internet connection for online instant authentication. But once you're signed in, you can also continue using the plug-in while your computer is offline.

Each purchased plug-in can be activated on two computers at the same time. If you want to use them on a third computer system, you'd need to sign out of one of the other ones first.

No, as soon as you activate your plug-ins on your computer system, you can continue using them without a requirement for another authentical on any other DAWs on your system.

This issue might happen to some users that install an older version of T-De-Esser Pro on their system. If that happens to you, we recommend you to log in to your account on our website and download the latest version of the installers, to install on your computer.

Technical questions

Sometimes the email we send you after creating a Techivation account, or making a purchase from us might end up in your spam/junk folder, so we recommend checking that folder if you don't see it in your main inbox. It may also be in your "Promotions" section if you're using Gmail. 

For instance:

"Package can’t be installed because its digital signature is invalid.” This issue may only happen for the installation of the T-De-Esser, on Mac, and that is because their macOS system is old and should be updated. So at the moment, the solution to this error is updating the macOS version to a newer one. 

This is an issue that some users might only experience for the T-De-Esser. The solution to this problem is to have the Protools version updated. This issue might happen in both macOS and Windows

We had to set our own unique ID for our plug-ins so that if the developing frameworks we use have a new updates, this issue never happens again. Some DAWs recongzine the plug-ins from their IDs and the V.1.0.4 has a new ID that we'll keep using for the next updates and products. This is the only time this problem might happen for some users. In case you need to use your previously added plug-ins in your sessions, you can downgrade to version 1.0.3. of the T-De-Esser Plus/Pro. Download Version 1.0.3 Installers.

You can log in to your Techivation account on our website to download the presets for your plugins.

(We do not recommend this) You can download these older version installers of T-De-Esser Pro if you wish to use an older version: 

Version 1.1.3: https://link.techivation.com/L2vGye

Version: 1.1.6: https://link.techivation.com/2KW4k4

Purchasing a premium plug-in

You can purchase a premium Techivation plug-in from the our products page or choosing the product from our website header menu. Click the "Add to Cart" button and proceed to checkout and follow the simple steps to end, and have your lifetime license for the plug-in you pay for.

Everyone with a valid Techivation account is eligible to start or continue a 14-day free trial period evaluation with no feature limitations before making a purchase. 
 
On the webpage for each of our premium plug-ins, you can see a "Try for Free" button, which takes you to a form that lets you create an account to activate a free trial OR log in to your existing Techivation account to have a free trial activated for that particular plug-in.

There are no limitations such as "features not working" or "not being able to export audio" and such in the free trial versions of our premium plug-ins, However, the premium features will no longer work after the 14-day evaluation period is over. After that, you must purchase a license to continue using the plug-in.

We are committed to providing plug-ins that deliver on their promises. That's why, if you don't think our plug-ins have helped you improve your mixes, we provide a 14-day money-back guarantee. If you have a technical problem, we will, of course, help to fix it first since we think you will be better off with our plug-ins than without them.

Users are not allowed to sell their Techivation licenses to someone without our written permission.

Other questions

Yes, we offer up to 50% discount for all students and teachers. You can apply for it using our EDU discount application form.

Unable to find a solution to your problem or want to share your feedback? contact us directly, we’re happy to hear from you.
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