Support

General questions

You can simply Download our plug-in T-De-Esser by going to its web page, and adding it to your cart, proceeding to checkout, and signing up via your email address to receive the plug-ins' download links. And for T-De-Esser Plus, you need to create a Techivation account on this page to receive a download link for the installers.

 

*If you don't see the email from us after you sign up for an account, make sure to check your spam/junk folder and if it wasn't there, feel free to reach out to us. [email protected]

You can activate the Pro features in T-De-Esser Plus by purchasing an upgrade license from us. You can purchase a license from the T-De-Esser Pro page. You can then install the T-De-Esser Plus, click on the top right menu in the plug-in and sign in to your Techivation account using your email and password to activate the T-De-Esser Pro.

 

After you purchase a T-De-Esser Pro upgrade, your Techivation account will allow you to use T-De-Esser Pro with no expiry limits. You just need to sign in to the plug-in using your Techivation account's credentials to active it.

Our plug-in is compatible with both Mac and PC/Windows systems. It comes in VST, VST3, AU and AAX formats. You can use them with any major DAW software on the market.

Of course.

Feel free to write us anytime with questions, feedback, product ideas - or just to say hi: [email protected]
or use the contact form below.

Installation

Open the installer, and it will place your plugins in the following folders:

 

macOS

AU: /Library/Audio/Plug-ins/Components/
VST: /Library/Audio/Plug-ins/VST/
VST3: /Library/Audio/Plug-ins/VST3/
AAX: /Library/Application Support/Avid/Audio/Plug-Ins/

 

Windows

VST: Custom path from installer
VST3: \Program Files\Common Files\VST3\
or \Program files(x86)\Common Files\VST3
AAX: \Program Files\Common Files\Avid\Audio\Plug-Ins\

To uninstall the plug-in from your system, remove the following files:

 

macOS

AU: /Library/Audio/Plug-ins/Components/
VST: /Library/Audio/Plug-ins/VST/
VST3: /Library/Audio/Plug-ins/VST3/
AAX: /Library/Application Support/Avid/Audio/Plug-Ins/

 

Windows

VST: Custom path from installer
VST3: \Program Files\Common Files\VST3\
or \Program files(x86)\Common Files\VST3
AAX: \Program Files\Common Files\Avid\Audio\Plug-Ins\

Yes! As soon as you install T-De-Esser Plus, you already have the Pro features installed but deactivated, unless you purchase a Pro upgrade license and sign in, or activate the 14-day free trial. 

Technical questions

"Package can’t be installed because its digital signature is invalid.” for the T-De-Esser, some users might get this error when trying to install the plug-in on Mac, and that is because their macOS system is old and should be updated. So at the moment, the solution to this error is updating the macOS version to a newer one. However, this is not an issue for T-De-Esser Plus and T-De-Esser Pro.

This is an issue that some users might experience for the T-De-Esser. The solution to this problem is to have the Protools version updated. This issue might happen in both macOS and Windows. This is not an issue with the T-De-Esser plus & the T-De-Esser Pro.

We had to set our own unique ID for our plug-ins so that if the developing frameworks we use have a new updates, this issue never happens again. Some DAWs recongzine the plug-ins from their IDs and the V.1.0.4 has a new ID that we'll keep using for the next updates and products. This is the only time this problem might happen for some users. In case you need to use your previously added plug-ins in your sessions, you can downgrade to version 1.0.3. Download Version 1.0.3 Installers.

Some users might get this error when they try to sign in to activate the T-De-Esser Pro:

 

That's an issue that might happen for macOS users, and it's about Apple permissions for our online licensing check. Please try removing the "Techivation" folder from: Users/[your username]/Library/Application Support

(Note the library folder is hidden. You can use cmd+shift+. to show hidden folders)

But make sure to get a backup from the "Presets" folder inside that "Techivation" folder so that you don't lose your presets. Then once you open a DAW session and add an instance of the plug-in, the folder will be automatically created again, then you only need to paste the presets into the newly created folder's "Presets" folder.

Click here to download the preset files for the T-De-Esser, T-De-Esser Plus, and T-De-Esser Pro. 


After downloading, unzip the file, copy and paste the "Presets" folder's content into the plug-in's presets folder. You can find the plug-in's preset folder by opening the plug-in, clicking on the top right menu, holding your mouse on "Presets" and clicking on "Open preset folder". 

Upgrading to T-De-Esser Pro

You can purchase a 'Pro' license from our stripe checkout page. If you have a Techivation account, make sure to enter your account's email address. After you make a purchase, if you don't have a Techivation account yet, you will receive an email from us that'll include your autogenerated password that you can use to sign in to the plug-in to have the 'Pro' version activated.

You will receive a confirmation email from us after purchasing the upgrade. Then, an email with the introductions for the activation. If you have a Techivation account already, you can sign in to your Techivation account inside the plug-in using your Techivation account's email and password to have T-De-Esser Pro activated.

If you don't have a Techivation account yet, you will receive an auto-generated password from us that you can use along with your email (the one you use in Stripe checkout) to sign in to your Techivation account inside the plug-in. After you sign in, you will have the 'T-De-Esser Pro' version activated.

After purchasing the upgrade or activating the free trial, you can use the T-De-Esser Pro on a maximum of two devices at a time. If you want to use T-De-Esser Pro on a third system, you'll have to deactivate one of the other two machines. Then you can activate the new one from the "Manage Active Machines" section in the plug-in menu.

Everyone with a valid Techivation account is eligible to start or continue a 14/Day free trial period evaluation with no feature limitations before making a purchase. Sign up for a Techivation account using your email address. After you sign up for an account and log in to the plug-in, you can click on the "Try Free or Buy" button on the window that appears. Then on the next window, you'll have the option to activate the 14-Day free trial or purchase an upgrade.

No. There are no limitations such as "features not working" or "not being able to export audio" and such in the free trial version of T-De-Esser Pro. However, the 'Pro' features will no longer work after the 14/Day period unless you purchase an upgrade.

We are committed to providing plug-ins that deliver on their promises. That's why, if you don't think our plug-ins have helped you improve your mixes, we provide a 14-day money-back guarantee. If you have a technical problem, we will, of course, help to fix it first since we think you will be better off with our plug-ins than without them.

Users are not allowed to sell their Techivation licenses to someone without our written permission.

Other questions

At the moment, we may only run special deals for "Black Friday", "Cyber Monday", "Christmas" and, "Halloween". The biggest deal will be the Black Friday one which will offer 45% off.

Of course. We offer a 30% discount for all students and teachers. We're working on creating the web page for that, however, you can reach out to [email protected] to apply for it.

Unable to find a solution to your problem? contact us directly, we’re happy to help!